Contact Us
How can we help?
Have a question about a home appliance, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Orvelmere™ customer support team.
Contact Customer Support
You can reach us by email at service@orvelmere.com or by phone at +86 13690622212. Customer service hours are 8:00 AM – 10:00 PM Daily. We typically respond to email inquiries within 24 hours.
Questions About an Existing Order
Please include your order number and the email address used at checkout so our team can locate and review your order efficiently.
Problems With Your Order
If an appliance arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact us promptly with your order number and clear photographs or video where helpful. We will review the issue and advise on the appropriate next steps.
Before Returning an Item
Contact customer support before sending any product back. Our registered business address is not automatically our return warehouse address. Once your request is reviewed and approved, we will provide the applicable return instructions and destination.
Privacy Questions
For questions or requests concerning your personal information, contact service@orvelmere.com and describe your request clearly. See our Privacy Policy for more information.