Return & Refund Policy

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the 30-day period expires. Eligibility remains subject to the conditions in this policy.

Before sending an item back, email service@orvelmere.com with your order number, the product name or description, the reason for return, and relevant photos or video where appropriate. We will review the request and provide instructions.

For a preference-based return, the product should be unused, complete, in its original condition and packaging, with accessories, manuals, and included items where applicable. Proof of purchase may be required. Please do not operate or alter an appliance you intend to return for a change of mind.

Small differences in appearance resulting from screen settings, lighting, finish, or normal manufacturing tolerances do not necessarily constitute defects. If a product materially differs from its description or does not work as described, contact us for review.

Do not automatically send merchandise to our registered business address. After approval, support will provide the appropriate return warehouse address and instructions. Unauthorized returns or parcels sent to an address not provided by support may be delayed, rejected, lost, or ineligible for processing.

Some items may not qualify for preference-based returns because of personalization, condition, hygiene, safety, or other legitimate considerations, including gift cards, personalized products, clearly marked final-sale items, and products materially altered, misused, or damaged after delivery for reasons unrelated to an original problem. Applicable consumer rights remain unaffected.

Contact us within 7 calendar days after delivery if you receive a damaged, defective, incorrect, or incomplete order. Provide the order number and clear photos or video of the product, packaging, and shipping label where relevant. We will review the issue and determine a suitable remedy.

For preference-based returns, customers are generally responsible for return shipping unless we state otherwise. For a confirmed product or fulfillment problem attributable to us, we will provide instructions regarding return costs or an appropriate remedy. No restocking fee is charged for an approved return.

Follow the approved instructions and use a trackable shipping method where possible. Keep proof of postage. We cannot guarantee receipt of a package sent without tracking or to an unauthorized destination; the customer is generally responsible for a preference-based return until it reaches the approved location.

An approved return may be inspected on arrival. Once received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days. The bank or payment provider may take additional time to post the credit.

Approved refunds are normally issued to the original payment method. If it cannot accept the refund, support will work with the payment provider to identify a permitted alternative. Depending on the circumstances, we may offer a refund or replacement without requiring return of the item.

Exchanges depend on inventory and product availability. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired item.

Request cancellation as soon as possible. We will make reasonable efforts to cancel before fulfillment begins; cancellation cannot be guaranteed once processing, packaging, shipment preparation, or dispatch has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy describes standard procedures and does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.