Shipping Policy

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days. Business days exclude weekends and applicable holidays.

For supported United States destinations, estimated carrier transit is generally 10–15 business days after dispatch. The total estimated arrival time includes processing plus transit. Delivery estimates are not guaranteed and may change because of carrier, customs, weather, or other circumstances outside our control.

Available shipping methods and applicable charges are calculated and shown during checkout before payment. Please review the final charge and address before completing your purchase.

Depending on inventory, product location, and destination, orders may ship from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address. An order may arrive in more than one parcel.

Once your order has been dispatched and tracking becomes available, shipping or tracking details will normally be sent to the email provided at checkout. Carrier updates may take time to appear after the parcel is handed over.

Please check your delivery address carefully before submitting your order. Contact service@orvelmere.com as soon as possible if a correction is needed. Changes cannot be guaranteed once fulfillment or dispatch has begun.

Carrier service and destination availability may vary. If an address cannot be served by the available shipping method, checkout may restrict delivery or our team may contact you for a suitable alternative.

If tracking has not updated or the delivery estimate has passed, contact customer support with your order number. We will review the tracking and contact the delivery provider where appropriate.

If a carrier confirms a shipment is lost, contact us so we can investigate and determine an appropriate resolution based on the shipment circumstances.

Check the delivery location, household members, neighbors, building reception, and carrier notice. If the parcel is still missing, contact us with your order number and tracking details so we can help investigate.

If an item arrives damaged, defective, incomplete, or incorrect, contact us promptly with your order number, packaging photos, and product photos or video where appropriate. We will review the issue under our Return & Refund Policy.

International shipping, where available, is shown at checkout. Customs duties, import taxes, and other destination charges may apply and are generally the customer’s responsibility unless otherwise stated at checkout. Customs processing may delay delivery.